Terms and Conditions

CONDITIONS OF BOOKING

These terms and conditions form a contract between Miller Hill Cottage & the guest making the booking. By renting the cottage, guests undertake to keep the property, furniture, fixtures and other items belonging to the cottage in the same state of repair/condition as found at the start of your rental period. 

Guests are required to recycle and dispose of their waste in accordance with the local council’s requirements. These details are left in the cottage and will be very similar to the recycling rules of your own local council. The recycling guidelines are described in the cottage information pack. 

Guests are responsible for the safekeeping of the cottage and the contents; therefore, you must remember to lock all doors and windows. 

Please note that smoking is not allowed in any part of any cottage and that cigarette ends must not be put in the inside waste bin but bagged and put in the dog waste bin outside. Thank you

Bed linen, towels, electric and initial supply of coal & logs are all included in the price. If you need more please ask and we can provide at cost. 

DEPOSIT AND FINAL PAYMENTS

On booking, A 30% deposit is required to reserve the cottage. If your booking is less than 6 weeks away, then full payment will then be required at the time of booking. Once the deposit is received, we will email you a receipt which will give you the details of when to send the balance, which is due 6 weeks before your arrival. When the final payment is received, we will email you a final receipt along with directions, key details etc. If your final payment is not received on time, we will email you a reminder. Regrettably, if we do not receive the final payment within 5 days of the reminder, the booking will be cancelled. The booking will then be treated as a cancellation. Please see the section below – ‘Cancellations’.

CANCELLATIONS

We recommend that you take out a cancellation insurance policy-just in case. This low cost insurance will cover your booking costs and has many other benefits too, in case you need to cancel your holiday. There are several companies offering this service that you can find via Google.

If you are not insured and you needed to cancel your holiday, the following guidance will be used to determine whether any refund could be made.

Notice given 6 weeks or more:

The deposit, minus a £50 admin charge will be refunded if the property is rebooked. In the event of the property not being rebooked, no refund will be made.

Notice given less than 6 weeks, (where full payment has been made);

The deposit will always be retained by the owners. 

If the property is rebooked then the balance will be returned to the customer, minus a £50 admin charge. 

If the property cannot be rebooked, then unfortunately no refund will be made.

In either case, as a good will gesture when there are genuine reasons for cancellation, the original deposit amount can be used towards the cost of another booking. This will be calculated as a 30% discount on the new booking, up to the value originally paid.

Any refunds will be made once the replacement booking has been paid for in full.

We would only cancel your holiday if the accommodation was unavailable for reasons beyond our control. In such an instance we would refund you all monies you have paid to us. Our liability would not extend beyond this refund and does not include any credit card charges or other losses, such as train fares, etc.

TRANSFERRING A BOOKING TO A DIFFERENT DATE

Generally, the procedure above for ‘cancellations’ applies, but please do get in touch to discuss this as we aim to be as flexible as possible as we understand that people’s circumstances sometimes change beyond their control.

If possible, a transfer will be offered, but the guest will be made aware of additional charges applicable to cover the change where loss of bookings could be involved. Normally a £50 admin fee will apply as a minimum plus any differences in cost to change a booking.

Arrival and Departure

Normal weekly booking dates run from Fri- Fri and short breaks Fri-Mon and Mon-Fri. We can make bookings outside of this schedule if we have some flexibility, so speak directly with us. 

Please arrive between 16:00 and 23:00 (there is a key safe) and leave by 11:00 on the day of departure. Instructions for collection of keys will provided on booking. The owner prefers to meet all guests and show them around the cottage on arrival, but this may not always be possible. We have therefore provided detailed instructions in case this is not possible.

DAMAGES, BREAKAGES & CARE OF THE PROPERTY etc.

We would ask that you report any breakages or damage immediately, so that we can sort them out for our next visitors. We do not take a breakage fee at the moment, as many owners do, which is refunded when you leave the property in good order. Please note that in agreeing to rent Miller Hill Cottage, you are agreeing to be billed for any breakages or damage caused during your stay. If during your stay we become concerned as to the extent of any damage, breakages or disturbance, we reserve the right to enter the property and in extreme circumstances may require the guest(s) to vacate the property. If this action is taken, it shall be deemed the rental of the property has immediately come to an end and the guest(s) nor anybody within the group shall not be entitled to a refund or any compensation.

NUMBER OF PERSONS & PETS

The number of persons using the property, grounds and garden must not exceed the maximum number stated on the original booking confirmation. We reserve the right to refuse entry if this condition is not met. Normally we will accept up to 4 dogs, but any more must be by prior arrangement and noted on the booking form.

PETS

Pets are only permitted if booked and paid for before arrival. We reserve the right to refuse entry if this condition is not met. Pet owners must observe the conditions outlined in the “welcome sheet” we email with the directions, key details etc. This can also be sent upon request. Our Facebook page and/or communications describe the garden as ‘enclosed’; this does not mean that it is ‘escape proof’ for pets and we cannot be held responsible if this happens. Guests are reminded that pets must be kept under control at all times and guests must clear up any fouling of gardens or grounds as they occur. The cottage has a couple of private outdoor spaces and full access to the garden which is huge and shared with the owner and her two dogs. Finally, we aim to be as flexible as possible and wish to welcome all dogs, however, please discuss any potential issues with your dog’s behaviour in advance so we can prepare. We know that accidents happen with all dogs, but dogs with continence problems are not permitted, unless by prior agreement outlining how the problem will be managed.

COMPLAINTS

We work very hard to ensure all our guests have a wonderful holiday and actively ask for feedback as to how we might improve your holiday experience. If, however you have any cause for complaint, you have must report this to the owner, Carole as soon as reasonably possible so that we can try to rectify the problem during your stay. It is a condition of booking that we are given the opportunity to resolve or rectify any issues you have when you first become aware of the complaint and this must be before your departure. If don’t raise a complaint that you may have during stay, we regret that we shall not, except in limited circumstances, be liable for complaints raised after the rental period has come to an end. Any complaints must be made in a reasonable manner.

DATA PROTECTION
Miller Hill Cottage will only use the personal data of the guest(s) for the purpose of processing the booking and for carrying out the company’s obligations in accordance with the contract. We will not pass on your personal data to any 3rd parties and will comply with the General Data Protection Regulation (GDPR) 2018 as the primary law regulating how we use your personal data.

PUBLIC LIABILITY INSURANCE

Miller Hill cottage has suitable Public liability insurance.
 

SMALL PRINT

Limitation of Liability-THE HIRER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION.

This condition sets out the entire financial liability of the Miller Hill Cottage to the Hirer in respect of:-

1. Any breach of these Conditions.

2. The hire of the Holiday Accommodation by the guest(s); and any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this agreement.

3. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract and these Conditions. Nothing in these Conditions limits or excludes the liability of Miller Hill Cottage

4. For death or personal injury resulting from the negligence for any damage or liability incurred by the guest(s).

5. Miller Hill Cottage makes every effort to update the descriptions on its Facebook page or contained with any supplied documents for any material changes made to the holiday accommodation, however Miller Hill Cottage shall not be held responsible for any minor discrepancies in the holiday accommodation from the descriptions on its Facebook page or contained with any supplied documents, or any changes made to the holiday accommodation after the date of the booking enquiry. If Miller Hill Cottage has made any changes to the holiday accommodation which are material, we shall use reasonable endeavour to notify the guest(s).

6. Miller Hill Cottage shall not be liable for:-
(a) any injury;
(b) any sickness;
(c) any loss;
(d) any damage;
(e) any additional expense;
(f) any damages for inconvenience caused directly or indirectly by or arising from traveling to and from the cottage or out of the use or condition of the holiday accommodation and its appearance, plumbing, gas, oil, electrics, private water, exceptional weather conditions or negligence. Miller Hill Cottage shall not be liable for any damage or loss caused to any belongs of the guest(s) during the hire period.

7. Miller Hill Cottage total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall be limited to the Price.